配送政策

         Emagene Shipping Policy

Thank you for shopping with Emagene.life. This Shipping Policy explains how we process, ship, and deliver your orders.


1. ORDER PROCESSING TIME

All orders are processed within 3–5 business days (excluding weekends and public holidays) after payment confirmation.

During peak periods, promotional events, or product launches, processing times may take up to 7–10 business days.

You will receive a confirmation email once your order has been successfully placed, and another notification when your order has been shipped.


2. DELIVERY TIMEFRAMES

Delivery times vary depending on your location and courier partner.

Shipping (Malaysia/Singapore)

  • Estimated delivery: 5–10 business days after dispatch

International Shipping

  • Estimated delivery: 7–21 business days after dispatch
  • Customs clearance may cause additional delays, which are outside of our control

These are estimates only and not guaranteed delivery dates.


3. SHIPPING FEES

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Package weight
  • Courier service selected

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.


4. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email or SMS.

Tracking updates may take up to 24–48 hours to appear in the courier system.


5. DELIVERY RESPONSIBILITY

Once an order has been handed over to the courier, Emagene.life is not responsible for:

  • Delays caused by courier services
  • Failed delivery attempts due to incorrect addresses
  • Missed deliveries
  • Customs clearance delays
  • Packages marked as delivered but not received

If your tracking shows "Delivered" but you did not receive the parcel, please contact the courier directly.


6. INCORRECT ADDRESS OR FAILED DELIVERY

Please ensure your shipping address is accurate at checkout.

If a parcel is returned to us due to:

  • Incorrect address
  • Incomplete address
  • Failed delivery attempts
  • Refusal of delivery

You may be required to pay for reshipping.


7. LOST OR DELAYED PARCELS

If your order is significantly delayed, we will assist in filing an inquiry with the courier.

However, Emagene.life does not guarantee refunds for courier delays beyond our control.

Refunds or replacements (if any) will be assessed case-by-case.


8. DAMAGED PARCELS

If your parcel arrives damaged:

  • Please take photos immediately
  • Do not discard the packaging
  • Contact us within 48 hours of delivery

Failure to report damage within 48 hours may result in rejection of your claim.


9. CONTACT US

For any shipping-related inquiries, contact:

Include:

  • Order number
  • Tracking number
  • Photos (if applicable)

10. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting.

Fast and Reliable Shipping Options

The Emagene Shipping Policy ensures that your orders are processed quickly and delivered reliably. We understand that timely delivery is crucial for our customers, so we offer various shipping options to suit your needs. Whether you choose standard shipping or expedited delivery, our dedicated team works hard to get your items to you on time. However, delivery times may vary based on your location, so it’s always good to check the estimated delivery date during your checkout process.

International Shipping Available

At Emagene, we not only serve our local customers but also provide international shipping options. Because we want to reach as many customers as possible, we have partnered with trusted shipping carriers that specialize in global logistics. This means you can enjoy our products no matter where you are in the world. Please note that customs duties and taxes may apply, which customers are responsible for upon delivery.

Easy Returns and Exchanges

Our Emagene Shipping Policy extends to a hassle-free return and exchange process. If for any reason you are not satisfied with your purchase, we have a clear return policy that allows you to return items within a specified period. So, if you receive a defective product or it doesn’t meet your expectations, simply follow our return instructions for a smooth exchange or refund process. Your satisfaction is our priority!